Your questions, answered.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.

Please contact us as soon as possible if you need to amend or cancel your order. We process orders quickly, so changes may not always be possible once an order has been dispatched.

Yes. We ship to the UK, EU, USA, Canada, Australia, Ireland, and many more countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.

UK orders are typically dispatched within 1–2 business days and arrive within 2–4 working days. Free standard shipping is available on all UK orders over £50.

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to follow your parcel’s progress directly with the carrier.

International orders (outside the UK) may be subject to local customs duties or taxes upon arrival. These charges are outside our control and are the responsibility of the recipient. We recommend checking with your local customs authority before ordering.

We offer a 30-day money-back guarantee on all orders. Products must be unopened and in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Please contact our team with your order number and reason for return. We’ll guide you through the process and confirm the return address.

The majority of our supplements and gummies are plant-based and free from animal-derived gelatin or synthetic binders. Please check the individual product pages for full dietary information and ingredient lists.

No. Calm Era is committed to cruelty-free products. We only work with suppliers who share this value.

Yes. Our supplements are sourced through audited suppliers and undergo testing for purity and potency. We prioritise clean, verified formulations with no unnecessary fillers or artificial additives.

Each product page includes detailed information about benefits and recommended use. For personalised guidance, we always recommend consulting your healthcare provider. You can also reach out to our team for general support.

Calm Era is a brand of Bascora Ltd, a company registered in England & Wales (Company No. 17119057). We’re based in Middlesex, UK, and our team is passionate about bringing clean, intentional wellness products to everyday life.

We are an online-only store, which allows us to focus on quality, competitive pricing, and exceptional customer service for customers across the UK and internationally.

calm-era.com is our sole official online store. Purchasing directly from our website guarantees authentic products and full eligibility for our 30-day money-back guarantee.