Shipping policy
Calm Era
We work with a trusted network of suppliers to deliver your order as efficiently as possible, wherever you are.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Fulfilment Origins
Depending on the product ordered, your order may be fulfilled and shipped from the United Kingdom, United States, or China. Split shipments may occur at no additional charge if your order contains items from different suppliers.
Estimated Delivery Times
🇬🇧 United Kingdom
3–5 days
Business days after dispatch
🇪🇸 Spain & EU
7–14 days
Business days after dispatch
🇺🇸 United States
7–14 days
Business days after dispatch
🌏 China Fulfilment
10–20 days
Subject to customs clearance
Shipping Rates
| Destination | Standard Rate | Free Shipping |
|---|---|---|
| United Kingdom | £4.95 | Orders over £40 |
| Spain & EU | €12.95 | Orders over €50 |
| United States | $5.95 | Orders over $50 |
Customs, Duties & Import Taxes
Calm Era is not responsible for any customs fees, import duties, or taxes applied by your country's customs authority. These charges are the responsibility of the customer. Delivery times may be affected by customs clearance delays, which are outside our control.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at hello@calm-era.com and we will investigate with the carrier.
Calm Era | A brand of Bascora Ltd | Registered in England & Wales